FAQ
Order and Shipping Questions:
When will my order ship?
All orders will be dispatched within 24-48 hours from the date the order was placed (excluding weekends and public holidays) and sent during our operating times of Monday to Friday 9am-5:30pm AEST.
How can I track my order?
Once we have dispatched your order, you will receive a shipping email with a tracking number included. Please allow some time for this to come through and be sure to check your spam/junk folder for your tracking number if it doesn't appear within 24 hours.
Do you offer free shipping?
We do offer free shipping only during promotions. Usually it will be on orders over a certain amount.
E.g. Free shipping over $100
What shipping methods are available?
Shipping Delivery (Metro Area)
Standard Delivery (Regional Area)
Express Delivery (AUS Post)
Can I change or cancel my order after placing it?
We can't guarantee cancellations once an order is dispatched. You can change or cancel within a few hours of placing it by contacting customer service. If it's already shipped, we can assist with returns once it arrives.
How long will it take for my order to arrive?
Once dispatched, estimated delivery time:Â
Shipping Delivery (Metro Area) - 1 to 3 Business Days
Standard Delivery (Regional Area) - 2 to 3 Business Days
Express Delivery (AUS Post) - 1 to 3 Business Days
Do you ship internationally?
We do offer international shipping, but please note that the cost will depend on the shipping fees to your location. Additionally, customers are responsible for any customs duties or taxes incurred upon arrival.
To avoid any confusion, kindly reach out to us before placing your order, and we’ll be happy to provide you with an estimate of the shipping cost.
Payment and Pricing Questions:
What payment methods do you accept?
Paypal, Visa, Mastercard, American Express, Apple pay, Eftpos, Google Pay, Shop, Union Pay
Is it safe to enter my credit card information on your site?
Yes it is, as we implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse.
Do you offer price matching?
Unfortunately we do not offer that service.
Are there any hidden fees on my order?
No, there are no hidden fees. The price you see at checkout is the final amount you'll pay, including all taxes and shipping costs (if applicable)
Product Availability Questions:
Is this product still in stock?
You can check the availability on the product page. If it's out of stock, it will be noted there.
Can I pre-order an out-of-stock item?
If the item is available for pre-order, there will be an option to pre-order on the product page.
Do you restock items?
We restock items occasionally. You can sign up for notifications to be alerted when the product is back in stock.
Are your products genuine or authentic?
Yes, all our products are 100% genuine and authentic.
Returns and Exchanges Questions:
What is the return timeframe?
Items must be returned within 14 days of delivery in unused, unworn, and unwashed condition with all original tags and packaging intact.
How do I return an item?
To initiate a return, please contact us at info@linorecollective.com.au include:
- Order numberÂ
- Reason for return.Â
- A photo proof of condition if it's damaged or defective.
We will provide you with return authorisation and instructions. Do not send your purchase back without prior authorisation. Note: Tracking number is required for all returns.
What if I changed my mind?
For full-price items, you can receive a refund for change of mind (e.g., wrong size, color, or unwanted gifts), you will need to cover the return shipping cost.
Sale and promotional items can only be refunded as store credit in the form of a Gift Card sent to your email. (Note: Gift card purchases are non-refundable.)
Can I exchange my item for a different size or color?
Yes, exchanges can be processed through the normal return process. You will need to cover the return shipping cost.
Once we receive and inspect the original item, we will send you the replacement.Â
Note: You are eligible for one exchange only. Please contact us if you have any questions before initiating the return.
Do I have to pay for return shipping?
Yes, you are responsible for return shipping costs unless the item is faulty or damaged. Shipping costs are non-refundable unless the item is defective.
What happens if my item is damaged or faulty?
If you receive a defective or damaged item, contact us immediately at info@linorecollective.com.au with your order number and photos of the damage. We will arrange for a replacement, repair, or refund depending on the situation.
Do you recommend shipping insurance for returns?
Yes, we highly recommend purchasing shipping insurance for returns, as we cannot guarantee the safe arrival of your returned item. We are not responsible for any lost or damaged returns.
Customer Account Questions:
Do I need to create an account to shop?
No, you can shop as a guest without creating an account.
How do I reset my password?
Click on "Forgot password" on the login page, and follow the instructions to reset it.
Can I view my order history?
Yes, you can view your order history by logging into your account and going to the "Orders" section.
How do I update my account information?
Log into your account, go to "Account Settings," and update your information there.
Promotions and Discounts:
How do I use a promo code?
Enter the promo code at checkout in the "Promo Code" box before completing your purchase.
Can I combine multiple discount codes?
Only one discount code can be used per order.
Do you have any seasonal or sale events?
Yes, we do! Sign up for our email newsletter to stay updated on the latest sales and promotions.
Customer Support Questions:
How can I contact customer service?
T: 02 9212 2168
What are your customer service hours?
Monday - Friday: 9am - 5pm
Do you offer live chat support?
Yes we do.
Can I speak to someone about a specific issue?
Yes please contact us on 02 9212 2168
Security and Privacy Questions:
Is my personal information secure?
Yes, your personal information is secure. We use encryption to protect your data.
How do you protect my payment details?
We use secure payment gateways and encryption to keep your payment details safe.
What is your privacy policy?
You can view our full privacy policy on our website, which explains how we collect and protect your information. https://linorecollective.com/pages/privacy-policy