Return Policy
We want you to be satisfied with your purchase. Please review our return policy below.
Return Timeframe
Items must be returned within 14 days of delivery in unused, unworn, and unwashed condition with all original tags and packaging intact.
How to Initiate a Return
To request a return, please email info@linorecollective.com.au with:
- Your order number
- Reason for return
- Photo proof if the item is damaged or defective.
We will provide return authorisation and instructions. Do not send back items without prior approval. A tracking number is required for all returns.
Change of Mind Returns
- Full-price items: Eligible for a refund.
- Sale & promotional items: Refunds will be issued as store credit via a Gift Card. (Note: Gift card purchases are non-refundable.)
- Return shipping costs are the customer's responsibility.
Exchanges
- Exchanges can be made through the return process.
- Once we receive and inspect the original item, we will send the replacement.
- Return shipping costs are the customer's responsibility.
- One exchange per order is allowed. Please contact us before initiating an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or damaged. Shipping costs are non-refundable unless due to a defective item.
Damaged or Faulty Items
If you receive a damaged or defective item, email info@linorecollective.com.au immediately with your order number and photos. We will arrange a replacement, repair, or refund depending on the situation.
Shipping Insurance for Returns
We highly recommend purchasing shipping insurance, as we are not responsible for lost or damaged returns.For any questions, feel free to contact us at info@linorecollective.com.au.